Marketing and Program Coordinator
Family First is seeking a highly organized, proactive marketing and programs coordinator to support the chief marketing & programs officer (CMPO) and the organization's broader marketing and program ecosystem. This role sits at the intersection of three functions: executive support, marketing/program operations, and project collaboration. This is a behind-the-scenes role with front-row impact - the person in this seat keeps the engine running smoothly so the CMPO and program teams can focus on what they do best. This individual is equally at home in a brainstorming session, building a Monday.com dashboard, tracking down a contractor deliverable, vetting potential partnerships or conducting project research. This team member will bring order to complexity, communicate with clarity, and act without waiting to be asked. Trustworthiness and a genuine desire to serve programs are invaluable for this role. The marketing and programs coordinator reports directly to the CMPO.
Key Responsibilities:
Communication & Time
- Manage the CMPO's time with precision and good judgment - assessing priorities, resolving conflicts, and ensuring every meeting has clear purpose and preparation.
- Monitor Monday.com and Slack on behalf of the CMPO, flagging emergencies and routing urgent items so nothing time-sensitive falls through the cracks.
- Design presentations in Canva on behalf of the CMPO for internal leadership, external partners, and program initiatives.
Project Collaboration
- Create clarity and momentum for program projects and meetings - building timelines, agendas, and task lists so the right people always have the right information in advance.
- Attend key meetings, review AI notes and tasks for accuracy, convert meeting outcomes into Monday.com tasks, and follow up to ensure accountability.
- Build, maintain, and continuously improve Monday.com dashboards that give the CMPO and program teams real-time visibility into priorities, progress, and bottlenecks
Contractors and Research
- Research potential partnerships across platforms, evaluating reach, engagement, values alignment, and audience fit; maintain accurate CRM records covering communication history and campaign timelines.
- Research exploratory initiatives for the CMPO.
- Vet potential contractors and serve as the primary point of contact for program contractors - managing communication, timelines, billing, and deliverable tracking.
Qualifications and Experience
Education
- Bachelor's degree preferred; communications, marketing, business, or nonprofit management preferred.
Experience
- 3-5 years of experience in operations, project coordination, executive support, or program management.
- Demonstrated track record managing multiple projects, vendors, or contractors simultaneously.
Skills & Competencies
- Proficiency in Mondday.com, Slack, Canva, Microsoft Office/Google Workspace, and AI productivity tools.
- Strong written communication skills - clear, concise, and built to move people to action.
- Exceptional organizational skills and attention to detail
- Comfortable and professional managing up, across, and with external partners
- Calm under pressure and adaptable in a fast-moving, growth-oriented environment.
Location
- Tampa, FL - Hybrid
Character & Cultural Fit
- Genuine alignment with Family First's mission and core values to help people love their families well.
- A collaborative spirit that finds deep satisfaction in helping others succeed.
What We Offer
- This position offers the opportunity to make a meaningful impact on millions of families while developing expertise across a diverse brand portfolio. You'll work with a collaborative team that values both data-driven decision-making and creative problem-solving. We offer competitive nonprofit compensation, comprehensive benefits, and a supportive work environment that respects work-life balance.
